Shipping & Returns

SHIPPING & HANDLING

Orders received by 9am AEST Monday - Friday will be dispatched within 48 hours pending credit verification. Orders made on weekends or public holidays will be processed on the following business day and dispatched within 24 hours pending credit verification.

We hope you can understand during peak times there may be slight delivery delays however if you do not receive your order in the time frame specified, please contact us on +612 9516 4131 or email us at customercare@kitchenhomewares.com.au

RATES - DOMESTIC DELIVERY (AUSTRALIA)

We offer free shipping on all domestic orders over $100. For all orders under $100, a shipping fee of $15 will be charged.

All domestic orders will be sent out using Australia Post via the eParcel Express Post network. Express Post guarantees next business day delivery for all metropolitan areas in Australia. For regional areas, delivery will take between 2-3 business days. Your signature will be requested upon delivery.

RATES - INTERNATIONAL DELIVERY

Unfortunately we are unable to offer international shipping at this time. ]

ORDER TRACKING

If you do not receive your order within the time frames stated above you can contact our head office and they will provide you with detailed tracking information:

Phone:+612 9516 4131

Email: customercare@kitchenhomewares.com.au

RETURNS POLICY

We are proud to guarantee everything we make. If for any reason you are not satisfied with an OXO product, get in touch with us at for a replacement or refund.

Please note that this guarantee is only applicable on defects in material or workmanship under normal household use and when cared for according to the Use & Care Guidelines.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@kitchenhomewares.com.au.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@kitchenhomewares.com.au.

Shipping

To return your product, you should mail your product to: 22/30 Maddox St Alexandria New South Wales AU 2015

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.