Shipping policy


 

SHIPPING OPTIONS

 

Free Shipping on all orders over $99, Flat rate of $9.90 on orders under $99.

Delivery is currently only available to Australian destinations.

 

CUSTOMER CARE

 

At OXO Australia we want to make sure shopping for gifts and your favourite products easier. If you experience any problems with your order, please don’t hesitate to contact our team and we will make it right. You can call us on 1800 252 624 or fill out our contact form.

 

DELIVERY

 

OXO Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by OXO Australia are estimates only. OXO Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.

 

Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, OXO Australia cannot be held responsible for incorrectly entered delivery address.

 

To the extent permitted by law, OXO Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.

 

RETURNS POLICY

 

You can return any products to us that have been purchased on oxoaustralia.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:

 

OXO Australia Returns Building 4, 60 Wallgrove Road Minchinbury NSW 2770

 

Please note:

  • Clearance items are final sale and cannot be returned or exchanged, unless deemed faulty under Australian Consumer Law.
  • Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost or undelivered returns.
  • Include a copy of your invoice or packing slip with the returned goods.


RETURNS

 

In the unlikely event that your OXO product needs to be replaced due to it arriving damaged, please ensure that the products are safely packaged to prevent further damage and fill out our contact form. to receive details on how to return via reply-paid via Australia Post.


 

AGE VERIFICATION FOR CONTROLLED ITEM PURCHASES


Queensland (effective 1 September 2024)

In compliance with Queensland laws, we must verify the identity of any customer purchasing knives. If your order includes a Queensland address, you will be prompted to complete an age verification process after checkout.

You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.

 

South Australia (effective 1 July 2025)

Under South Australian law, knives and controlled items cannot be sold to persons under 18 years of age. If your order includes a South Austrlian address, you will be prompted to complete an age verification process after checkout.

 

Verification Process

You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.

Failure to complete this verification may result in delays in processing your order. To ensure secure processing and delivery of your order, we require identity verification for all shipments to Queensland. Customers must provide one of the following valid forms of identification:

 

  • Driver’s license
  • Passport
  • Government-issued ID (local or national)

 

The name on the ID must exactly match the name on the billing address. If a different name is used (e.g. nickname), or if a translated name appears that does not match the ID, we will be unable to verify your identity.

Verification Requirements

You must complete the Idefy verification process in full before your order can be processed.

 

The name provided at checkout must exactly match your government-issued identification. Use of nicknames, abbreviated names, or maiden names not shown on your ID may result in verification delays or failure.

 

Any incomplete or unsuccessful verification will delay order processing. Orders will remain on hold until verification has been completed and approved. Once verified, orders will be released for processing and dispatch.