Refund policy

RETURNS POLICY

You can return any products to us that have been purchased on oxoaustralia.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:

OXO Australia Returns Building 4, 60 Wallgrove Road Minchinbury NSW 2770

Please note:

• Clearance items are final sale and cannot be returned or exchanged, unless deemed faulty under Australian Consumer Law.
• Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost or undelivered returns.
• Include a copy of your invoice or packing slip with the returned goods.

RETURNS

In the unlikely event that your OXO product needs to be replaced due to it arriving damaged, please ensure that the products are safely packaged to prevent further damage and fill out our contact form. to receive details on how to return via reply-paid via Australia Post.

Age Verification

If you have purchased a restricted item for delivery to Queensland or South Australia, you may be required to complete identity and age verification via iDenfy before your order can be processed.

Orders will remain on hold until verification is approved. If verification is not completed within 3 working days and we are unable to contact you, your order may be cancelled and refunded.

For more information, please see our Terms & Conditions.